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Responsible Gaming

 
Gambling can be a great way to pass the time or compete against other people, but it can easily become
addictive. If you or someone you know is struggling to stay in control of gambling online, there are a few
helpful ways to seek assistance. Gambling blocking software specifically designed for online websites is
one option to ensure that sites with gambling activities are inaccessible. Additionally, seeking help and
support from certified professionals can provide guidance on how best to moderate your behavior while
also giving you strategies to help you stay in control if ever faced with the urge to gamble. Remember,
there are always people willing and ready to assist with any issue related to online gambling.
 

Our Commitment

 
We are committed to providing a responsible gaming environment, and recognize our
responsibility for complying with the responsible gaming requirements set by regulators.
We understand that while gaming is a form of entertainment enjoyed by millions and many play
without experiencing any problems, some may become addicted to this type of entertainment.
Please review the following information on how we aim to maintain a safe and enjoyable gaming
experience. 
 

Self-Assessment

 

If you’re wondering if your gaming habits are becoming a problem, try asking yourself these
questions. Answering ‘yes’ to many of them may mean it’s time for an honest self-reflection on
how much impact gaming is having in your life.
• Did you ever lose time from work or school due to gambling?
• Has gambling ever made your home life unhappy?
• Did gambling affect your reputation?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Did you ever gamble to get money with which to pay debts or otherwise solve financial
difficulties?
• After losing did you feel you must return as soon as possible and win back your losses?
• After a win did you have a strong urge to return and win more?
• Do you often gamble until you run out of money?
• Did you ever borrow or sold anything to finance your gambling?
• Did gambling make you careless of the welfare of yourself or your family?
• Have you ever committed, or considered committing, an illegal act to finance gambling?
• Do arguments, disappointments or frustrations give you an urge to gamble? 
 

Support and advice

 

If you feel you may have a gambling problem, consider contacting one of these organizations:
• Gordon Moody Association ( gordonmoody.org.uk )
• Gambling Therapy ( gamblingtherapy.org )
• GamCare (< href="gamcare.org.uk"> gamcare.org.uk , helpline: 0808 8020 133)
• BeGambleAware ( www.begambleaware.org helpline: 0808 8020 133)
• Gamblers Anonymous ( gamblersanonymous.org.uk )
 

Responsible Gaming Control Tools

 

Having a tough time managing your gambling? Don’t worry, we’ve got you covered!
Our Responsible Gambling section provides helpful tools to help keep things in check.
Of course, don’t hesitate to reach out directly via chat or email as well; one of our friendly
Support team members is more than happy to assist with whatever it may be.
Set Limits
Our site offers you the ability to set limits on your gaming activity.
If you wish to use this facility, please contact Support which from the following options you
wish to use:
• DEPOSIT LIMITS – How much you will be able to deposit on our site
• BET LIMITS – How much you will be able to bet on our site
• LOSS LIMITS – How much you will be able to lose on our site
For each of these options, you will be able to request either daily (that is per 24 hour period),
weekly or monthly limits.
These limits may be decreased, increased or removed by contacting Support. A limit decrease
will take effect immediately. A limit increase or removal will only take effect after a 24-hour
cooling-off period and after the 24-hour cooling-off period you must re-confirm your change
request.
To set these limits, budget how much you are able to spend on gaming, how long you would like
to play for, and how much you are willing to lose.
Take a break
If you feel you need to take a break, you can always request a Time-Out, and we will temporarily
suspend your account. You will then not be able to access your account until the Time-Out
period has passed.You may request one of the following Time-Out periods:
• 24 hours
• 1 week
• 1 month
• 6 weeks
If you wish to withdraw the funds in your account during a Time-Out, you may do so by
contacting our Customer Support.
If you request a Time-Out through email, your request will be applied as soon as practically
possible. We will not consider the Time-Out period as being in effect until we have applied it
and informed you of this.
Once the Time-Out period elapses, your account is automatically re-activated and you will be
able to access your account again.
If you prefer to stop gambling for a longer period of time, you should use our Self Exclusion
option.
Self-Exclusion
If you feel your gambling is becoming an issue, you may self-exclude yourself from our site.
You may choose from the following Self-Exclusion periods:
• 6 months
• 1 year
• 2 years
• 5 years
Note that once implemented, Self-Exclusion may not be cancelled, and you will not be able to
access your account until the Self-Exclusion has ended. You may consider one of our other
options, such as setting limits, or requesting that we put a hold on your account, which may be
removed on request.
You may request Self-Exclusion by contacting Support via Live Chat on our site.
If you request Self-Exclusion through email, your request will be applied as soon as practically
possible. We will not consider the Self-Exclusion as being in effect until we have acknowledged
your request, applied it and informed you of this.
During Self-Exclusion, you will not be able to reactivate your account. You may also not register
a new account. We will use our best efforts to detect and close any new accounts you do open
with us. However, should you open an account that we fail to detect, it is your responsibility to
contact us and inform us of this.Also, once the Self-Exclusion period has been applied, you will be removed from all marketing
communications. (Please note that it may take up to 48 hours for you to be removed from our
marketing databases.)
If you request Self-Exclusion, we will automatically return any real-money funds held in your
account, assuming that all relevant terms and conditions have been met, and that the relevant due
diligence procedures have been followed.
Once the Self-Exclusion period ends, your account will not be re-activated. The account will
only be re-activated if you actively contact our Customer Support and request this; and you will
then only be able to access your account after a further 24 hour cooling-off period. Additionally,
we will only continue sending you marketing material if you agree to accept it.
Please note that if you do request Self-Exclusion, we strongly encourage you to take the
additional steps:
• Requesting Self-Exclusion on all sites where you hold an account
• Contact one of the Support Organization for guidance and support
• Install blocking software on any device you use to access the Internet
 

GAMSTOP

 

If you are considering self-exclusion, you may wish to register with GAMSTOP.
GAMSTOP is a free service that enables you to self-exclude from all online gambling companies
licensed in Great Britain.
GAMSTOP helps you control your online gambling.
Once registered you will be prevented from using gambling websites and apps run by companies
licensed in Great Britain, for a period of your choosing.
Read more about GAMSTOP here.
 

Use Blocking Software

 

Blocking software can be a great way to help ensure you or your family are browsing safely
online. It can be downloaded onto your device, like a smartphone, tablet, or computer, and used
to limit access to certain websites or services. Depending on what type of blocking software
you’re looking for, there are two types available – gambling-specific and general blocking
software. The former is designed solely to block gambling sites and the latter provides more of a
blanket service which can also be used to set permissions and parental controls. Plus, some
devices and internet providers allow you to set restrictions without needing additional software -simply ask your retailer or provider for more information!
In order to prevent yourself or a minor under your care from access our site, we encourage you to
use one of the following third-party services to monitor or restrict access to the internet:
Net Nanny ( www.netnanny.com ) – Also available for iOS and Android.
CYBERsitter ( www.cybersitter.com )
Betfilter ( www.betfilter.com )
Better Internet for Kids ( www.betterinternetforkids.eu )
K9 Web Protection ( www1.k9webprotection.com )
GamBlock ( www.gamblock.com )
GamBan ( www.gamban.com )
 

Underage Gambling

 

Underage gambling is an offense, and in line of the UK Gambling Act; we do not allow anyone
under the age of 18, or age of majority in their respective jurisdiction, to play on our site.
Here are some of the measures we take to ensure underage players do not use our sites:
• Our marketing and sites are designed to attract adults only.
• All our staff is aware of the importance of social responsibility and is trained in the
various methods of age verification and the prevention of underage gaming.
• We employ advanced systems to verify the age of our players.
In addition to our efforts, we stress parental responsibility in the prevention of underage gaming.
Parents and other guardians should consider the risks of underage gaming, when providing their
children with computers, mobile phones and interactive television.
We recommend installing filtering software, such as Cyber Patrol, GamBlock and NetNanny, to
block underage people under your care from accessing our sites.
As a responsible online casino, we work hard to promote age-appropriate gaming and keep our
services away from underage players. All of our staff are trained on the importance of this social
responsibility and have advanced systems in place for verifying ages before granting access to
any features or games. We also encourage parents as guardians to monitor their children’s use
with computers, mobile phones, etc., when it comes down to gambling activities. Together we
can make sure that only adults enjoy the thrills brought by betting responsibly!